Telemetry®

Insight Into Your Building’s Performance

Introducing Telemetry^®, the latest remote monitoring and diagnostic service developed by the Data-Driven Solutions team at Harris. Telemetry^® collects data from pre-existing sensors throughout a building, or directly from a wide variety of existing Building Automation Systems (BAS), and then relays that data to the cloud for both long term storage and real-time analysis by the Harris team. Using Telemetry^®, Harris can monitor building performance and diagnose potential comfort and efficiency issues at a distance as well as provide greater transparency into building performance for building owners and operators.
Get a Quote

Telemetry Enabled Service Agreement^SM

This technology forms the core of our Telemetry Enabled Service Agreement^SM, which is a new type of maintenance contract. The Telemetry Enabled Service Agreement^SM is built on a foundation of the Telemetry Performance-based Commissioning^SM (PbCx) process and includes other maintenance tasks (including but not limited to testing, inspecting, aligning, calibrating, tightening, adjusting, and lubricating) to tune-up system/asset performance, restore systems to optimal operation, and maintain systems in a way that meets or exceeds the buildings operational requirements. In conjunction with monthly diagnostic reviews and critical system alarms, Harris can deliver a superior outcome (extended asset life, lower energy costs, lower repair costs, less downtime, improved comfort, safer operation, etc.) at a lower price than other time-interval maintenance programs that are designed to provide regularly scheduled maintenance visits whether they are necessary or not.

Harris has capabilities to provide services for all of your Building Automation, Security, HVAC and Plumbing services.

How it Works:

A small computer is installed in your building and communicates with the BAS. This computer is continuously collecting data about the performance of each piece of equipment in the building and sends that information to our cloud server using an existing internet connection. Our experts review system performance data to identify potential mechanical problems, comfort issues, or energy savings opportunities; a process called Telemetry Performance-based Commissioning^SM (PbCx). After an initial diagnosis and building tune-up, we use PbCx to keep your building operating at a high level of performance, rather than waiting for small problems to turn into large complaints. We also synthesize the performance data to provide you with regular building health reports.

Benefits:

• Reduced Repair Expenses
  Problems can be identified and corrected before they turn into bigger issues requiring more expensive repairs.

• Lower Energy Costs
  Continuous monitoring enabled by Telemetry^® means that your mechanical equipment can be kept in optimal condition and provide the most energy-efficient operation.

• Greater Building Comfort
  Comfortable employees are more productive employees. The combination of greater comfort and higher productivity means your tenants will be happier and much more likely to renew their leases.

• Improved Visibility
  You’ll receive regular building health reports allowing you to stay on top of the condition and operation of your facilities.

• Reduced Access Requirements
  In the era of Covid-19 it is more important than ever to leverage technology to our advantage. With a Telemetry Enabled Service Agreement^SM, Harris team members can evaluate the performance of your mechanical equipment without setting foot in your building. We can relay our findings to onsite facilities staff for addressal or dispatch a Harris Service Technician when we know it is necessary.

• More Informed Dispatch
  Harris can accurately diagnose problems and send exactly the right technician with the right equipment at the right time.

Telemetry^® affords our customers greater insight into the performance of their buildings in the form of periodic building reports which are reviewed by Harris for sub-optimal building performance issues. For our full-service customers, Harris will attend to these issues on an ongoing basis. This means fewer complaints from building occupants and the ability for building operators to see—and therefore focus on—the most prominent issues. Additionally, Telemetry^® can monitor high value or mission critical assets in real time and alert the customer if we see a major issue, reducing the time between a breakdown and help arriving on site.